The T's & C's
For Bookings of Private, Corporate and other events
All event and private bookings must be confirmed in writing by the client, and are only booked once payment of either the amount in full or agreed deposit is paid and received.
• Payment is required either in full at time of booking, or by a 50% non-refundable deposit with the remainder due no later than 7 days before the event date.
• An invoice will be issued with a description of the services provided, cost, and payment details.
• Payment must be made by bank transfer.
• All bookings are agreed upon a total event fee, if numbers are less than described at the time of booking no refund will be due.
• If numbers are higher than described at the time of booking, The Little Oven of Joy reserves the right to request additional payment, or only serve the amount of food for the numbers described at the time of booking.
• In the unfortunate event of a booking cancellation not instigated by The Little Oven of Joy, if the cancellation occurs more than 7 days before the event 50% of the total event cost will be retained by The Little Oven of Joy. No refund will be due if the event is cancelled 7 days or less before the event, if only the deposit has been paid, The Little Oven of Joy require payment in full.
• The Little Oven of Joy will endeavour to provide suitable adaptations to the menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance (no less than 10 working days prior to the event).
• We accept no liability for any food supplied to the Client by another caterer (or food products supplied by the Client themselves) in addition to those arranged by The Little Oven of Joy.
• The Little Oven of Joy shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond The Little Oven of Joy’s control and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.
• Our liability for losses you suffer as a result of The Little Oven of Joy breaking this agreement including deliberate breaches is strictly limited to the contract package price, and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
• Events affected by Covid 19 restrictions will only be refundable if a national status of Lockdown prevents the event from happening. This is only applicable to Covid 19 and any other cancellations will be subject to our standard cancellation criteria listed above. The Little Oven of Joy reserves the right to deduct any costs incurred in the build up to the event, including but not limited to food spoilage and staffing costs. Our standard total event fee terms apply if guest number reductions are in force but the event can continue. Postponements due to Covid 19 Lockdown restrictions only (not reductions in guest numbers) will be allowed subject to new date availability with no additional charges